Your Inquiry
Each pieces of our wood furniture products is hand-made from start to finish. Many traditional construction, joinery, and methods are used to build the pieces. The individual workmanship may cause slight differences in measurements and finish. This solid wood furniture constantly responds to it`s environment, therefore, the furniture has a subtle distressed look.
We do not apply minimum volume of an order, customers can order in any amount at any volume.
However, international shipping apply a minimum volume of 2 Cubic meters per-shipment. This mean you have to pay the shipping cost of 2 Cubic meters for shipping furniture less than 2 CBM.
We will calculate and inform you the total volume of your order on initial discussion of the projects. During the production time, you can add extra pieces to your custom made order.
If you wish to place a custom made order, either submit your custom made projects by fill the form in custom made page of our website, or email your custom made design pictures and specifications to info@janfurniture.com.
Our designer will contact you to discuss your custom design and provide you any information that yo need to finalize the order.
All custom made furniture orders are subject to approval by us. Any information including plans and shop drawings of your custom made order will be mailed to you on discussion.
We can only quote you ex-factory price, shipping cost, and document charges to nearest sea port of your address. You have to contact customs brokers or forwarding agent to query the costs of releasing the furniture from port and deliver them to your address.
In order to process your custom made production a minimum deposit of 50% of the total price is required.
Any discrepancies or questions should be addressed 2 weeks after payment. No refunds or exchanges will be made once your order has been processed.
Lead time to delivery for first shipment is app. 8 weeks. We will send you the commercial invoice of the shipped items, the remaining payment should be transferred to our bank in return.
Upon receipt of the payment in our bank account, original documents will be mailed to you by air courier.
